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Sony Europe’s baffling Store categories

Posted on April 15th, 2008 at 15:55 EDT

Today Sony released the smoother, sexier PlayStation Store. It has delivered on its promises: intuitive navigation, significant speed improvements and improved access to all the content.

Well, at least for North America. Unfortunately, the same cannot be said for the categories present in the new European/UK Store - they simply do not allow users to access all the content logically.

A post of the Fragcast blog by ‘Genki Rocket’ explains the issue quite well:

On the UK store the main categories are:
* Latest
* All Games
* Game Add-Ons
* Videos
* PSP Games
* Family Games
* 'other' media(what?!)
* We recommend

This is just crazy... so if you're looking for a demo, you need to either go to latest, or if it's not there, look in all games - which are sorted into sub groups by genre, not title. Also, all PSone games are mixed in with the genres... so if you want a PSone game you need to find it in the melange of other titles... is Sony Europe bonkers?

On the USA store:
* New Releases
* Downloadable Games
* View All by Title
* Add-ons
* Demos
* Videos
* Themes and Wallpapers
* Featured Items

These categories make perfect sense - you can find the same piece of content multiple ways, and if you go to 'downloadable games' the titles are split by platform (PS3, PSP, PS Eye, PSone Classics) and other sorting (top downloads, genre, alphabetical)...


I, for one, share this guy’s pain. In fact, the US Store had an A-Z before the re-design. SCEE deciding to miss out on this basic function is madness.

We reckon a lot of you out there feel the same way about this bizarre categorisation, especially if you’ve set up both European and US accounts on your PS3 and can see the huge difference. We’re hoping to get in touch with SCEE about this, but you can help us by leaving a comment, even a short one, showing your disagreement with the current categories.

We know it’s human nature to get what we want and then find something else to moan about soon after. But the new Store is near-perfect. Whoever deals with the Store at Sony Europe – please listen to our final request!

PSU readers: Leave a comment below and be sure to check out the Fragcast blog.

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What are your thoughts?
posted 3:52pm EDT - April 15th, 2008
1

"SCEE deciding to miss it out this basic function is madness."

No, THIS IS SPARRRTTTAAA!!!

Seriously though its as if some one made a terrible mistake when picking the catagories, hope they fix it...

posted 4:02pm EDT - April 15th, 2008
2

Seriously, along with this and the redesign of the Official EU forums i have to wonder who SCEE have employed?? One's guessing that they are actually a bunch of chimps, and not trained ones at that

posted 4:04pm EDT - April 15th, 2008
3

tut europe is getting messed around again

posted 4:05pm EDT - April 15th, 2008
4
sure makes finding demos a lot harder on the australian store.
posted 4:08pm EDT - April 15th, 2008
5

Indeed, i think they are mad. They also missed out one of the coolest features of the new store - the preview option which the US has.

 

SCEE need to get some new staff. They're currently rubbish. Infact, that is too kind to describe them. They phail. Hard. At everything.

posted 4:10pm EDT - April 15th, 2008
6
Sorf it out SONY!!!
posted 4:30pm EDT - April 15th, 2008
7

What, did you guys at psu first notice that PSN in EU sucks now? Actually I don't even want to mention EU in this whole subject because I as a Swede feel that I get all the s*** because the rest of the countries in EU S***. I mean, where does the bad taste in PS1 classics come from? I sure as h*ll didn't pick third rate titles leaving tripple A titles like Bio Hazard 1-2, Metal Gear Solid and Castlevania SOTN behind.

 

SCEE has more than 1 screw loose, and the F***** tin can is rolling down a pretty steap god d*** hill let me tell you. It's no wonder that every EU PSN user feels betrayed and treated like crap, it's just a given fact, THEY ARE. In North America they get AT LEAST 10-20 things EVERY WEEK, we are lucky to get 5 things a week, and what do we get? Things North America and JPN has had for at least 1 month, some things even 4 months before we get it. Now that is just plain ridiculous. And JPN even gets demos and other goodies of a game that isn't even remotly close to being released in EU (of course I'm talking about Yakuza 3 aka Kenzan). I've said this to a lot of magazines in EU and I will say it again. The peoples voice will never do anything to make SCEE take their heads out of the sand, get a clue and do something about it. Only the united power of the magazines (online/offline) stands a chance of making a change in this matter. I mean, the people at SCEE working with this must be stupid or something, at least they have no CLUE about what the people want on their PSN, if I had a job there I'd never let this kind of thing go on for a year.  

 

I mean, since the other regions get tripple A titles, if we can't get out own tripple A's, the least SCEE should be able to do is offer US (pun intended) the same tripple A titles and not give us crap like Syphon filter, Bandicoot, titles no one even recognizes and Cool Boarders 1... For example, everyone knows Cool Boarders 2 outperformed nr1 in every aspect, and who's idea was it to get syphon filter when even Mission Impossible beat that game, but to take an example that exists on PSN on a part that we can't get to, let's mention MGS again, almost the same type of game, and soooo much better.

 

Enough of this, no one is gonna do anything about it, I'm never gonna get hired by SCEE and give them work, so I'm just gonna sulk and watch how all the cool people in JPN and US has fun while I'm in awe.

posted 4:30pm EDT - April 15th, 2008
8

I disagree with the statement that the sections on the Europe store are crazy, I find it easy to navigate... I like the new design and the different sections... Much better than the old one. Although I do have to say the US store ones do seem to be better... so...

posted 4:40pm EDT - April 15th, 2008
9

Haven't looked much as it takes sssooooooooooooo loooooooooooong to load the images, but the categories do seem a little strange.  I'm not bothered about an a-z but i'm not bothered about genre either.  Keep it simple guys.

posted 4:43pm EDT - April 15th, 2008
10

load times are crazy

posted 4:44pm EDT - April 15th, 2008
11
a couple of bugs the images don't appear at first it takes to long to they appear and EU PS Store got no video or images preview ! also not region free ok the song's of GH are here but some other thing's aren't ! the new store is cool but it need a couple of fixes.. also it would be god if this be some part of Home or maybe thru In-game XMB.. In Sony we trust :D
posted 4:58pm EDT - April 15th, 2008
12

@Chris Well I'm sorry you live in UK mate.

As for me I love the new store the load times are slow but who needs pictures to go places just read it on the side and grow up.

 

PSN: DarkJ3JB

posted 5:01pm EDT - April 15th, 2008
13

Can't find myself in this bunch of ridiculous categories...

I'm european and it's true, the store is good-looking but badly made.

posted 5:02pm EDT - April 15th, 2008
14

I'm totaly submersed in desbilieve. I simply can't believe that this store is even worse then the other. All have been said about the categories, the icons take ages to download, and the store has BUGS.

Unbelievable. This is definetly not the way to go.

Sony, please make ALL stores equal, improve loading times for the icons, and correct those BUGS!

I'm in Portugal and the US store loads faster then de EU store. Ridiculous.

@DarkJ3JB

Who needs pictures? Why there are pictures in the first place? Making things look prety is not the only objective of pictures. They help find things with just a look. The images should and must load fast.

 

posted 5:03pm EDT - April 15th, 2008
15

hmmm. on the positive side: now I don't have 2 useless sub-accounts! yeah! postitive thinking for the win!

posted 5:10pm EDT - April 15th, 2008
16

Hmm.. sounds true enough.. I just wish all the icons would show.. so please solve that first and then they can fix the rest.

posted 5:11pm EDT - April 15th, 2008
17

Have to agree, the Euro PS Store's layout is completely counter-intuative at the moment.  If they make it like the US one I'd be happy.

posted 5:15pm EDT - April 15th, 2008
18

lol........idiots

posted 5:20pm EDT - April 15th, 2008
19

Arrrrr SCEE you've done it again. And by that i mean they've stuffed up again.  

posted 5:24pm EDT - April 15th, 2008
20
This is absolutely ridiculous! Why must we always fall short of what the US are getting? Someone needs to get their a*se in gear and sort this out (not that it should ever have been released with these stupid categories in the first place. Is it so hard to implement for Europe what the US is getting!!??).
posted 5:27pm EDT - April 15th, 2008
21

who hired the dude for the EU store they need to be shot,

EU getting screwed with even more things!!

posted 5:36pm EDT - April 15th, 2008
22

SCEE doesnt like us

posted 5:36pm EDT - April 15th, 2008
23

I'm wondering why SONy did keep the interface the same. I mean, they can have different stores and different content, but noentheless they didn't have to go as far as different titles, and categories as well..

posted 5:45pm EDT - April 15th, 2008
24

Yeh, its naf (categories not store lol), have the same categories as U.S, whats the point in making it any different?

posted 5:48pm EDT - April 15th, 2008
25

There's one simple answer to all the questions and negative thinking toward EU PSN. SCEE S.U.C.K. I think that by now we all know this simple fact, SCEE have no idea about what work is, the don't know what to do and they don't know how to do it. In fact, it seems they don't know anything about anything in the gaming industry, they are a laughing stock, not only that, the embarrassed parts of Sony are embarrassed by how poorly SCEE do their work, simple because they are clueless about what their task is. So yes, this is SS*spit*SPAAAARRRTTTAAAA, they scream and go to war claiming to be in the entertainment industry, but they are going with 300 men from "Meet the spartans" and not from "300". Lets break-dance and have a screen showing what we can do, but lets not actually do it, people might think that we actually do like our fans, and we wouldn't want them to get the wrong impression, so lets make a confusing webstore and lets put ONLY BS in it so that every EU user will feel compelled to get a second and a third account in order to get the things they DO deserve. 

posted 6:11pm EDT - April 15th, 2008
26

Totally agree with chris, pls SCEE i'm tired of this unjustice and it sucks big time.

posted 6:16pm EDT - April 15th, 2008
27

Not only the store but the forum is getting some complaints as well.

posted 7:05pm EDT - April 15th, 2008
28
psn id: gingo...... to be honest i didnt even realise but now that its pointed out its quite a farce, EU gettin screwed as per
posted 7:28pm EDT - April 15th, 2008
29

SCEE please fix it. Don't be racist to ur own kind. give them equal store criteria to the U>S> version. Come on.

posted 8:03pm EDT - April 15th, 2008
30

i can't see whats soo hard in making the EU store like the US one ive got both but wud save the hastle in changing accounts...

posted 8:34pm EDT - April 15th, 2008
31

omg howd they manage tht !

can they not just keep it the same!!!!!!!

posted 9:16pm EDT - April 15th, 2008
32

yea they need to fix it. US version is pretty much fine though...the A-Z could wait until the next update

posted 9:24pm EDT - April 15th, 2008
33

ok....the problem with those categories are???

posted 9:38pm EDT - April 15th, 2008
34
yea come om SCEE it is pretty dumb, it doesant negativly affec my daily life but its harder to find thing in this store than it wasin the old one and ur plan was to make navigation easier, and it need to be more stable! all these corrupted images are bogus!
posted 11:25pm EDT - April 15th, 2008
35

I would expect a system update soon to patch up all the F***ed up bugs and load times.

posted 11:52pm EDT - April 15th, 2008
36

I really feel bad about how they do the EU customers, they deserve to have as much as we do, i dont know what sony have against you guys, but we feel for you ............ 

posted 1:40am EDT - April 16th, 2008
37

Hey encryptioncsta, I guess you can blame the UK store design on stupid Americans too.  Makes perfect sense...

---

I don't know what SCEE has going in their heads but they need to sort it out.  I feel terrible Europe is getting boned on content and now, the PS Store.  I think Phil should have gone to SCEE and fixed them first.

posted 3:13am EDT - April 16th, 2008
38

I have noticed quite alot of you are saying how you hate SCEE and saying how they are stupid. But SCEE are also responsible for many of the great things that we see on the PS3.

posted 3:41am EDT - April 16th, 2008
39
I thought this store was supposed to be a lot faster? My god its S**T slow!!!!!! You have to leave it about a minute to load all the icons! I hope they sort out this first rather than the way its all arranged!
posted 4:09am EDT - April 16th, 2008
40

Whoever dealt with these categories on the EU site were probably on crack or something. Why do we always get the short straw, im going to apply for a job at SCEE and sort all the sh!t out !

posted 5:18am EDT - April 16th, 2008
41

Yeah I got the store update yesterday had a sneaky peak and thought the categorization was bizzare in the extreme. Now having actually had a look at the USA store first hand it confirms that the Euro store is gimped compared to the USA one. Also it takes an absolute age for the images to load into their slots on the Euro store and some never do. Where as I've had absolutely no such problems with the USA store. So I know its not my connection.

posted 5:55am EDT - April 16th, 2008
42

I'm really impressed with the new store and all but I have to agree. Why not make the categories listed the same in every territory? There's no reason why they should be different in the first place.

posted 6:22am EDT - April 16th, 2008
43

Great new store!!!!

But what is going on with the menu setup????  I see the UK has been giving a crap setup!!!!!  someone seriously needs to be fired for this!!!!!

I am not a happy UK customer right now........

posted 6:45am EDT - April 16th, 2008
44

I agree. Sort the catagories properly.  We know that decisions like this are made by SCEA, so when they were handed over to SCEE, why was the decision even made to change them?

 

I really believe that SCEE don't know what the f*** they are doing.

posted 6:52am EDT - April 16th, 2008
45

Anyone got a green card? I'm getting tired of scee..

posted 8:11am EDT - April 16th, 2008
46

Old ways have resumed i see, why do we always get the bad end of the stick. Sure the store is great, a vast improvement over the old one and xbox live if they can sort the icon issues out, but the catergories are useless just like the older store. Plz sort it out!

posted 8:55am EDT - April 16th, 2008
47

@ Chris_Redfield

 

Go to h$ll Nazi

posted 9:20am EDT - April 16th, 2008
48

give us europeans a better stronger faster ps store

posted 9:30am EDT - April 16th, 2008
49
Movie and pic preview?? no one cares about it?? PS Store EUA got it but EU not!
posted 9:52am EDT - April 16th, 2008
50

SCEE  i believe the words at the mo are F(_)k u!!!!!!!!!!!!!

posted 10:50am EDT - April 16th, 2008
51

Pleased i aint the only one really m!ffed by this red!ck setup!!!!!!!!!

Whats with sticking all the formats together i think the b!ble would make more sense!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

posted 12:47pm EDT - April 16th, 2008
52

Glad it's had a make over as the previous design was dire. Crappy menu items though, come on SCEE - get it sorted.

Hoping the load times are just because everyone is trying the new look at the same time...

posted 2:15pm EDT - April 16th, 2008
53

im sick of the mother fing load times on this mother fing store- Samuel Jackson (Snakes On a PlayStaion) 2005

posted 4:05pm EDT - April 16th, 2008
54

always the worst for europe huh? can't they just have the same format as north america it's just easier to handle.................please :)

posted 4:05pm EDT - April 16th, 2008
55

always the worst for europe huh? can't they just have the same format as north america it's just easier to handle.................please :)

posted 1:53am EDT - April 17th, 2008
56

Why are they using different categorizing? Just use the same on both stores (i.e. the US catergories).

posted 7:27am EDT - April 17th, 2008
57
How much time and money have SCEE wasted on making this?
posted 4:34pm EDT - April 17th, 2008
58

Some one in SCEE needs to be fired

posted 5:48am EDT - April 18th, 2008
59

Finally, The thumbnails problem is gone now!

But not the categories problem.. And not the "let-us-get-stuff-before-eu-or-never-let-eu-get-it problem"..

posted 9:33am EDT - April 18th, 2008
60

Sort out the categories and give us High Velocity Bowling!

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